Double Masters Privacy Policy
This Privacy Statement applies to www.doublemasters.com, owned and operated by Double Masters. This Privacy Statement describes how Double Masters collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
1. User Information Policy
New User Registration
In order to use doublemasters.com, you must first complete the New User Registration form. During registration, you are required to provide minimal contact information (your first and last name and email address). Your email address serves as your Double Masters user ID and will only be used to contact you when required for the specific product or service on our site in which you have expressed interest.
Double Masters is the sole owner of the user account information collected on doublemasters.com and will not share it with or sell it to third parties.
Purchases
If you purchase a product or service from us, we may request certain personally identifiable information from you on our order form. In order to provide services, Double Masters will transfer this personal data to a third-party payment provider to process payment transactions.
If you pay by credit card, you must provide contact information (name, email, and billing address) and financial information (credit card number and expiration date). Double Masters uses the PayPalTM credit card authorization service to handle all credit card transactions. All contact and financial information gathered during this process IS NOT RETAINED by Double Masters and is only used to complete the transaction through PayPalTM. No other data is transferred during this process.
If you pay with your PayPalTM account, no additional personal information is gathered by Double Masters during the transaction since you will be transferred to the PayPalTM website to complete the authorization process.
In either payment scenario, if we have trouble processing an order, we will use your email address to contact you.
Whenever you purchase a product on the Double Masters website, you will receive both an online confirmation as well as an email sent to the email address used as your Double Masters user ID.
2. Communications from the Website
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting Double Masters.
Customer Service
When you first register as a user on the Double Masters website, we will send you a welcoming email to validate your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email only. If you wish to opt out of receiving any email communications from us, please email your request to opt out at info@doublemasters.com.
Email communications for issues that require support will be retained until resolved.
Profile
We store information that we collect through cookies, to create a "profile" of your preferences. For example, the preferred sort order for display tables within pages. We do not tie your personally identifiable information, and/or your purchasing history, to information in the profile.
We DO NOT share your profile with third parties for promotional purposes.
3. Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We DO NOT share aggregated demographic information about our user base with our partners and advertisers.
We DO NOT link aggregate user data with personally identifiable information.
Personally Identifiable information
We DO NOT share personally identifiable information with third parties other than as described in this privacy policy.
Service Providers
We may partner with companies that provide services to help us with our business activities. For example, we use Liquid WebTM (www.liquidweb.com) to provide hosting services for our website. We also use Twilio SendGrid (www.sendgrid.com) to send autogenerated emails, such as new user registration, verification of email, and purchase receipt. These companies are prohibited from using your personally identifiable information for any purpose.
Legal Disclaimer
In certain situations, Double Masters may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law, such as to comply with a judicial proceeding, court order, or similar legal process served on our website when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
4. Choice/Opt-out
You can choose to have your Double Masters user account terminated by contacting Double Masters at any time at the following email address; info@doublemasters.com. If you make such a request, your user account will be immediately deleted and none of your personal information will be retained. We may retain invoice records for longer periods for accounting, tax and audit purposes.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole.
6. Tracking Technologies
We, Double Masters, and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, tracking users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use cookies for record-keeping purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as surveys, will be limited.
7. Links to Other Websites
This website contains links to other sites that are not owned or controlled by Double Masters. Please be aware that we, Double Masters, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
8. Bulletin Board/Discussion Groups
If you use a bulletin board/discussion group on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Double Masters NEVER exposes any information about our users on these forums other than their name.
To request removal of your personal information from our bulletin board or discussion groups, you can send email to us at info@doublemasters.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
9. Access to Personally Identifiable Information
Double Masters acknowledges that you have the right to access your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the change on you’re My Account information page, or by emailing Double Masters at info@doublemasters.com. We will respond to your request within a reasonable timeframe.
10. Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: Understanding SSL.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email to us at info@doublemasters.com
11. Business Transitions
In the event Double Masters goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information may likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
12. Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
13. Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
Double Masters LLC
P.O.Box 170798
Boston, MA 02117
+1-617-816-9060
info@doublemasters.com
www.doublemasters.com
Effective February 6th, 2009
Last Updated April 5, 2023
