Double Masters Privacy Policy

This Privacy Statement applies to, owned and operated by Double Masters. This Privacy Statement describes how Double Masters collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

1. Information We Collect and Purpose for Collection

New User Registration

In order to use our simulations, you must first complete the New User Registration form. During registration, you are required to provide minimal contact information (your first and last name and email address). Your email address will only be used to contact you when required for the specific product or service on our site in which you have expressed interest. Registered users will be grouped with their organization, such as a university or a company, when that organization requests to use our services.

For those users who access our site from their organization via Single Sign On (SSO), their username and email will automatically populate in our system. These users will automatically be grouped with their organization. No other information is gathered from these users.

Whenever you purchase a product on the Double Masters website, you will receive both an online confirmation and an email receipt sent to the email address registered to your Double Masters user ID.


If you purchase a product or service from us, we may request certain personally identifiable information from you on our order form. In order to provide services, Double Masters will transfer this personal data to a third-party payment provider to process payment transactions.

If you pay by credit card, you must provide contact information (name, email, and billing address) and financial information (credit card number and expiration date). Double Masters uses a credit card authorization service to handle all credit card transactions. All contact and financial information gathered during this process IS NOT RETAINED by Double Masters and is only used to complete the transaction. No other data is transferred during this process.

If you pay with your PayPalTM account, no additional personal information is gathered by Double Masters during the transaction since you will be transferred to the PayPalTM website to complete the authorization process.

In either payment scenario, if we have trouble processing an order, we will use your email address to contact you.

Contacting Double Masters

If you contact Double Masters via the Support email or fill out the form on our website, your must provide your name and email, while your phone number is optional. In general, we will respond to queries and issues by email. For sales inquiries or follow up, we will only contact you by phone when necessary.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole.

2. Information Sharing and Disclosure

Double Masters is the sole owner of the user account information collected on and will not share it with or sell it to third parties.

Aggregate Information (non-personally identifiable)

We DO NOT share aggregated demographic information about our user base with our partners and advertisers.

We DO NOT link aggregate user data with personally identifiable information.

Personally Identifiable information

We DO NOT share personally identifiable information with third parties other than as described in this privacy policy.

Service Providers

We may partner with companies that provide services to help us with our business activities, for example, to provide hosting services for our website, or to send autogenerated emails, such as new user registration, verification of email, and purchase receipt. These companies are prohibited from using your personally identifiable information for any purpose.

Legal Disclaimer

In certain situations, Double Masters may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law, such as to comply with a judicial proceeding, court order, or similar legal process served on our website when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

3. Communications from Double Masters

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

We will also contact you in the event of a data breach where your personal information is leaked or lost.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting Double Masters.

Customer Service

When you first register as a user on the Double Masters website, we will send you a welcoming email to validate your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email only. If you wish to opt out of receiving any email communications from us, please email your request to opt out at

We DO NOT share your profile with third parties for promotional purposes.

4. Access to Personally Identifiable Information

Double Masters acknowledges that you have the right to access your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the change on you’re My Account information page, or by emailing Double Masters at We will respond to your request within a reasonable timeframe, as listed on our Support page, Report a Problem tab.

We will retain your information for as long as your account is active or as needed, in the context of the purpose for which it was collected, to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can choose to have your Double Masters user account terminated by contacting Double Masters at any time at the following email address; If you make such a request, your user account will be immediately deleted and none of your personal information will be retained. We may retain invoice records for longer periods for accounting, tax and audit purposes.

5. Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our sites or services that are California residents to request certain information regarding our disclosure of personal information to third parties. To make such a request, please send an email to or contact us as described in this Privacy Notice.

6. How We Use Cookies and Tracking Technologies

We, Double Masters and our partners, use technologies such as cookies or similar technologies to analyze trends, administer the website, and track users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.


We store information that we collect through cookies, to create a "profile" of your preferences. For example, the preferred sort order for display tables within pages. We do not tie your personally identifiable information, and/or your purchasing history, to information in the profile.


We use cookies for record-keeping purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as surveys, will be limited.

7. Links to Other Websites

This website contains links to other sites that are not owned or controlled by Double Masters. Please be aware that we, Double Masters, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

8. Bulletin Board/Discussion Groups

If you use a bulletin board/discussion group on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Double Masters NEVER exposes any information about our users on these forums other than their name.

To request removal of your personal information from our bulletin board or discussion groups, you can send email to us at In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

9. Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: Understanding SSL.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. While we are dedicated to securing our services, you are responsible for securing and maintaining the privacy of your password and account.

Our service providers who process personal information, such as our payment processor, list their technical and organizational controls in their privacy policies, which are in accordance with applicable laws and protect the rights of individuals.

If you have any questions about security on our website, you can send email to us at

10. Can Children Use Our Services?

Double Master services are created for professional and academic use and are not intended for minors or children under the age of 13. We do not knowingly collect information from children under the age of 13. If we obtain knowledge that we have collected personal information from someone not allowed to use our services, we will promptly delete it, unless we are legally obligated to retain such data.

11. Business Transitions

In the event Double Masters goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information may likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

12. Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

13. Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Double Masters LLC
P.O.Box 170798
Boston, MA 02117

Effective February 6th, 2009
Last Updated November 9, 2023